BEST PIVOT / REINVENTION AS A RESULT OF COVID-19
BBC Education – Lockdown Learning
Lockdown Learning has been the BBC’s biggest Education offer in its history. It brought together some of the BBC’s biggest platforms and hundreds of educational resources on TV, online and social media to help pupils of all ages learn at home and was produced in record time. When the news was announced in early January 2021 that UK schools were switching to online learning, we had to move quickly to provide parents, students and teachers with educational content. Working with colleagues in BBC Two, CBBC, BBC iPlayer, BBC Red Button and online, we launched the Lockdown Learning content just five days later. From January 11th 2021, Lockdown Learning provided a three hour block of primary learning on CBBC and at least two hours of content for secondary students on BBC Two every week day during term time. This ensured that all children could access curriculum-based learning, even if they didn’t have access to the internet. Alongside this TV offer, there was a wealth of online content which parents, teachers and children could access when and where they needed it.
disguise – disguise xR
With the Covid-19 pandemic halting all live shows, disguise – the technology platform that has delivered spectacular live visual experiences for over 20 years – had to rethink its core business offering to empower its user community of creative professionals. Working with this community of users, disguise developed and delivered their extended reality (xR) solution five months ahead of schedule. xR refers to technology that blurs the line between the physical and virtual worlds.
Starting with xR’s early, memorable application in Katy Perry’s performance of ‘Daisies’ in the 2020 American Idol finale, disguise xR has since been used to realise over 250 projects, including the Billie Eilish: Where Do We Go livestream, the 2020 MTV VMAs, Gucci’s 2021 Aria collection launch, commercial shoots for Nissan and Hyundai and even in Walmart’s and SAP’s corporate conferences. Meanwhile, 190+ stages powered by disguise xR have been built in 35+ countries in a worldwide deployment to meet the growing demand for the technology. disguise is growing rapidly – recognised in the 22nd annual Sunday Times BDO Profit Track 100 as one of Britain’s private companies with the fastest-growing profits over the last three years.
From the first phone call for help received at 0230 on 14th February 2020 from Australia, Fly EliteJets has been striving to help serve and safeguard our clients with whatever help they needed from:
1. Emergency repatriation flights before borders close
2. Critical PPE kit
3. Air ambulance flights
4. Enhanced client and crew safety measures
5. Special assistance for infants, children and passengers with special needs
Indigo-Ltd – Generating the World’s Largest Pool of Cultural Audience Sentiment Data during Covid-19
How Indigo Ltd, a small 2-person Arts consultancy in Birmingham led by Katy Raines transformed itself into the Cultural sector’s leading insight company. How Katy Raines, it’s founder led a consortium of competitors and cultural organisations to create the largest pool of audience sentiment data on Covid 19 in the world. In the process, Indigo has more than trebled its turnover, increased its client base 3-fold, expanded into new sectors and internationally as well as providing free vital support and intelligence to the struggling Arts and Entertainment sector throughout the pandemic
“The research that Indigo and Katy have spearheaded over the last 12 months has provided us with invaluable insight into audience attitudes to returning to theatres. Her rapid and regular turnover of multiple different surveys and astute, easy to digest analysis of each set of results has been a hugely helpful resource at a time when the impact of Covid-19 restricted staffing in many organisations. I, on behalf of the RSC, fully endorse Katy’s nomination for her tireless work for the industry representing organisations at all scales.” Chris Hill, Director for Audiences and Marketing
Royal Shakespeare Company
LifeWorks – Lifeworks Covid-19 Pandemic Working Group
Lifeworks COVID-19 Pandemic Working Group (PWG) exemplifies the importance of innovation in a time of crisis. The PWG is cross-functional and made up entirely of LifeWorks internal staff. We created new approaches and solutions to effectively solve problems related to COVID-19. The PWG created a system which could pertain to the various needs of our five global operations. This system considered the needs of our global clients, ensuring support for the health and wellbeing of employees of almost 24,000 organisations Worldwide. In addition to this, the PWG further concentrated on key factors relating to employee health, safety and wellbeing in support of individual and business continuity.
Creations included Internet-Based Cognitive Behaviour Therapy focused on anxiety related to the Pandemic, Ava Finance which provides employees with a digital guide to address financial upheaval and the CoachNow Manager Coaching Program to support leaders in dealing with the practical and wellbeing issues that arose during the pandemic. Our workforce seamlessly moved to 100% digital service delivery with virtually no business disruption. We continue to evolve and adapt our practices to ensure we can support the wellbeing of our clients and employees during these unforeseen and ever-changing Pandemic times.
Newable – Business Services
Newable has been providing business advice to SMEs for over 30 years, with a number of solutions for businesses under three main service offerings: Money, Advice, Workspace. Due to government guidelines urging businesses to work from home where possible, it was difficult for our space solutions to continue providing flexible workspace solutions. However; our Money and Advice solutions were quick to pivot our services to meet the needs of our customers and SMEs throughout this difficult period.The Newable Advice team made our advisors as accessible as possible, offering free 1-2-1 consultancy available to any SME impacted by Covid-19.
Our campaign included key internal and external interventions designed to ensure resources met the changing needs of SMEs throughout the crisis. We did this by: Repurposing and upskilling Advisers; Extending our Advice offering across our networks and group; Retooling our events capability. During 2020, Newable launched a brokerage (Newable Finance) offering businesses access to more funding options paired with the expertise of in-house finance specialists. This pivot of our offering allowed Newable Finance to be able to help more SMEs secure funding during the pandemic year, an extremely uncertain time for businesses across the nation.
Octopus Energy – Providing Business as Usual Service throughout the Covid-19 Crisis
By heavily investing in well-received health and wellbeing initiatives to support the mental and physical health of our expanding fully-virtual workforce in response to Covid, Octopus Energy is proud to showcase achievement of the highest levels of customer experience, employee engagement and positive impact on our communities. Just some of our standout results include: 385% increase in customer numbers since FYE19, into the New Big6 with 7% market share, ONLY energy supplier to provide Business-As-Usual Service during lockdown 1.0, lowest customer complaints per 100k customers of any energy provider and in downward trend Q1-3 2020, 102% team growth since FYE19 to 1200+, Top 5 Glassdoor ranking for work-life balance, and 2500+ hours donated to our meter engineers to deliver 8000+ medicine and food parcels to those in need. Further illustrating our positive impact is stakeholder feedback such as: “Thank you Octopus for realising that your customers are real people. Sometimes experiencing difficulties that are out of their control” ~ Customer. “Amazing culture, amazing management and the company is so empathetic to mental health issues” ~ Employee. “I can’t quantify this part, but in my opinion you (meter engineers) have definitely saved lives.” ~ Drayton Pharmacist.
White Rose Maths – Home Learning Resources
White Rose Maths works hard to transform the teaching of maths in our schools, from Early Years to GCSE. By providing excellent CPD, mastery-based schemes of learning and high quality teaching resources, we aim to develop a whole new culture of deep understanding, confidence and progress in maths. Responding immediately to the March announcement of imminent school closures, we produced daily Home Learning videos (640 over the closure period) and worksheets to motivate and sustain learning, and to ease the workload and stress for teachers, parents and carers. The lessons align directly with both the National Curriculum and our free, small step Schemes of Learning and interactive tools, which were already widely used in schools across England and by many international schools. To help prepare pupils for the new school year, we produced a 12-week summer term curriculum aimed at consolidating key knowledge and filling crucial learning gaps. We further maximised the fun in learning with free Parent Workbooks, special events and challenges. Take-up has been astonishing, with massive increases in our website visits (3.85m/week) and 26 million downloads since 20 March. Most of all, we’re delighted that our user community keeps reporting the wide-ranging benefits they have enjoyed.